Perhaps you've purchased a used game or two at GameStop. If so, you've no doubt wondered how the company arrives at the price of the pre-owned games. In a recent interview with GameSpot, divisional vice president of refurbishment John Daugherty spoke a little about what goes into the used-game refurb process.
"[The refurbishment process] does have a cost to us, which is kind of the behind-the-scenes thing that the consumer never gets to see," Daugherty said. "They see what we offer in trade and they see what we sell it for. They don't see the process behind the scenes. If they were more aware of that, they would [say], 'It makes more sense to me now. It makes more sense to me why the prices are what they are.'"
GameSpot promises a look deep inside GameStop's refurbishment center in the coming days, that promises many photos taken deep inside this mysterious center. I imagine a lot of people are employed to buff out the scratches in damaged DVDs.