X

Steam Hacking Update: Hackers Obtained Credit Card Info, But Not Passwords

sjohnson
17 Comments

Posted February 10, 2012 - By Stephen Johnson

Valve's Steam Logo

Game company Valve has just sent more information about the hacking attacks against its Steam service.

According to Valve's president Gabe Newell: "It is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008.  This backup file contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords."

Valve says it has no evidence that the information has been "compromised," so, presumably, the encryption is still in place. The company advises Steam users to "watch your credit card activity and statements.  And of course keeping Steam Guard on is a good idea as well."

The full text of Valve's email is under the "Read More" tag.

Dear Steam Users and Steam Forum Users

We continue our investigation of last year's intrusion with the help of outside security experts.  In my last note about this, I described how intruders had accessed our Steam database but we found no evidence that the intruders took information from that database.  That is still the case. 

Recently we learned that it is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008.  This backup file contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords.   

We do not have any evidence that the encrypted credit card numbers or billing addresses have been compromised.  However as I said in November it's a good idea to watch your credit card activity and statements.  And of course keeping Steam Guard on is a good idea as well.

We are still investigating and working with law enforcement authorities.  Some state laws require a more formal notice of this incident so some of you will get that notice, but we wanted to update everyone with this new information now.

Gabe

Steam Hacking Update: Hackers Obtained Credit Card Info, But Not Passwords
http://www.g4tv.com/thefeed/blog/post/720702/steam-hacking-update-hackers-obtained-credit-card-info-but-not-passwords/
http://cache.g4tv.com/ImageDb3/171812_S/valves-steam-logo.jpg
BlogThread_720702
  • hellterskelter89

    I just want to point out that it doesn't freaking matter if you pay extra for your services. The only thing that does is give you your own private servers that said company maintains. These cyber attacks, although this one is from the past, are going to be a real issue real soon. Did none of you guys see feedback when psn went down? Stuff like this happens ALL THE TIME and most often the companies don't even figure out what the hell was stolen. If the company comes forward and tells you whats what, at least give them credit for trying. Sheesh.

    Posted: February 12, 2012 3:11 PM | Reply | Report
    hellterskelter89
  • romxxii

    thank God I use a prepaid credit card that I only load when I actually make purchases.

    Posted: February 12, 2012 3:18 AM | Reply | Report
  • landonheat

    I've been using my paypal to purchase my games.

    Posted: February 11, 2012 6:19 PM | Reply | Report
    landonheat
  • Bloodthr0e

    Look at all the fanboys trying to make up excuses for Valve.

    Posted: February 11, 2012 5:59 PM | Reply | Report
  • crocodilius

    wow, STEAM has been around since 2004?
    where the f#ck have i been?

    Posted: February 11, 2012 8:40 AM | Reply | Report
    crocodilius
  • XwingVmanX

    Don't worry my credit card # was stolen after 2008 so they got an out of date # lol

    Posted: February 11, 2012 8:09 AM | Reply | Report
    XwingVmanX
  • bubers

    I care more about them getting credit card info more than my password.. These companies need to invest into some actual security..

    Posted: February 11, 2012 4:52 AM | Reply | Report
    bubers
  • DarkestPhoenix

    Any Credit Card info from that long ago should no longer be valid anyways. Most people get new cards every 2-4 years, thus the 3 number pin on the back of the card is useless after that time period. So... some hacker MIGHT have gotten old credit card info. Not concerned, to say the least.

    Posted: February 10, 2012 5:00 PM | Reply | Report
    DarkestPhoenix
  • DPsx72 ShowHide(10 Replies)

    I haven't touched Steam since HL2, if they want my account they can have it.

    Would like to make a note though. PSN was hacked, nothing serious happened. Steam was hacked, nothing serious happened. Several other companies also experienced this and all the above were fairly clear about what was going on once they learned the scope of the issue. Meanwhile Live has been hacked, many accounts stolen, transferred and abused, it takes months to get back, and M$'s policy is to pretend nothing is happening. To top it off, we see that security isn't tied to how much you pay for the service. The free options are doing a far better job.

    Do I really need to keep proving to everyone why M$ is the weakest choice?

    Posted: February 10, 2012 2:07 PM | Reply | Report
    DPsx72
  • hoof_hearted4

    didnt have Steam at that time anyways so im all set. but if its encrypted, theres not much they could do with any info they got anyways.

    Posted: February 10, 2012 1:57 PM | Reply | Report
    hoof_hearted4
  • Panic.exe

    good thing it would take 1000's of year to break the encryption unless the algorithm is faulty whichis highly unlikely.

    Posted: February 10, 2012 1:22 PM | Reply | Report
    Panic.exe
  • dracoraptor

    It was atleast encrypted so in theory it shouldn't be visable

    Posted: February 10, 2012 1:03 PM | Reply | Report
    dracoraptor
  • bigevilworldwide

    Why would anyone still have a valid care from 2004-2008 though to begin with....But then again why to Valve and MS get a free pass yet Sony was crucified. Hell people are actually loosing money from the Xbox.com brute forcing accounts crap, yet it's alright that they don't take down their services to address the issue and even blame their customers.....Yet Sony took down their FREE service for 23 days to fix the issue and gave people A LOT of free stuff for the inconvenience of the FREE service being down for the 23 days. Yet it's all good to people when something happens with another company. This was 3 months ago a bit longer than Sony and the 6 days..... Oh and before we start the fanboy crap I own all 3 consoles.

    Posted: February 10, 2012 12:54 PM | Reply | Report
    bigevilworldwide
  • Angelicsin87

    Just goes to show it's never safe to put any personal info and the internet and online networks like PSN or Steam can be comprimised at any time.

    Posted: February 10, 2012 12:18 PM | Reply | Report
    Angelicsin87
  • Strychnine

    Just canceled my old card. Thank goodness!

    Posted: February 10, 2012 12:15 PM | Reply | Report
    Strychnine
  • Setta

    Wow, I didn't get Steam till late last year. So thankfully this don't affect me.

    Posted: February 10, 2012 11:58 AM | Reply | Report
    Setta
  • wolfman2010

    Well Valve, thank you for the transparency. Glad I didn't have a credit/debit card until 2009 to begin with.

    Posted: February 10, 2012 11:42 AM | Reply | Report
    wolfman2010

Add a Comment

Limit 5,000 characters | 5,000 characters remaining
Log in to Comment
Post to Facebook
Post to Facebook

SPONSORED AD

ADVERTISEMENT

Blog Tags

g4tv.com

  • Kevin Pereira's Last Walk Through Attack Of The Show

    Posted: Yesterday 5:30 PM

    30,787 Views | 03:38

    5 / 5

  • Joe Rogan Returns To AOTS

    Posted: Yesterday 5:30 PM

    17,018 Views | 07:42

    5 / 5

  • Olivia Munn, Alison Haislip & More Of Kevin's Co-Hosts Say Goodbye

    Posted: Yesterday 6:00 PM

    10,211 Views | 06:32

    5 / 5

  • Tomb Raider E3 "Crossroads" Gameplay Trailer

    Posted: Today 1:23 AM

    6,207 Views | 03:25

    5 / 5

AdChoices