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Modern Warfare 3 Elite Problems: Activision Urges Patience

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Posted November 10, 2011 - By Adam Rosenberg




Modern Warfare 3 Elite Problems: Activision Urges Patience

UPDATE: Follow this link to check out the Call of Duty Elite status page, which was updated at 7:30am this morning with new information about what's going on. I'll draw your attention to one of the most noteworthy bits, based on the questions we've been hearing from fans:

"And for our premium members who are Founders, know that granting your status and delivering your in-game benefits in MW3 is a priority. Also, to ensure that every premium member receives their full money’s worth, we are immediately and automatically extending your membership to Call of Duty Elite by 30 days at no additional cost. If you’re still considering becoming a premium member, we’re going to extend Founder eligibility until the end of the month, and you will also receive the additional 30 days of access."

ORIGINAL POST: If you're among the (presumably) millions who enlisted for another virtual combat tour with Call of Duty: Modern Warfare 3 earlier this week, then you've probably noticed a slight issue with Call of Duty Elite, the franchise's just-launched social network/stat-tracker. By "slight issue" I of course mean "complete inability to access any information from any platform, with error messages."

It's unfortunate, but not overwhelmingly surprising for a new service such as this one. Take heart in the fact that Activision has Beachhead Studios on the case, as VP of Production Daniel Suarez told me late yesterday. "It's going to take a little bit more time, and we just need our players to be patient," he said in a phone interview.

"We know a lot of people are playing MW3 and we know a lot of people are trying to get into Elite, and right now it's just one of those things where we need to ensure that as we make these fixes as fast as we can, we do them as carefully as possible. What we don't want to do is come out and say 'Oh, things are fixed,' and then they break down again."

It's easy to look at this situation with a cynical eye, what with Activision having run a beta test for Elite through much of the summer on into late last month. The truth, however, is that a beta can only prep the system for so much.

As Suarez explained, "In the beta we did a lot of what's called load testing and also simulated load testing. That's typical of what most sites do, and we did big loads to test those."

"Unfortunately," he continued, "when you release a game as big as this with vectors coming in from multiple territories and multiple devices -- be it PS3, be it the 360, be it the PC -- all pretty much at the same time, it was just a tidal wave effect."

Activision urges patience for now. This will be a "day by day" process, according to Suarez. We'll have more for you from this interview tomorrow, including updates on what's happening with the mobile app and the Founders status that Elite early adopters were promised.

Modern Warfare 3 Elite Problems: Activision Urges Patience
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