If your account was banned from Xbox Live recently, and you hadn't done anything wrong, you might be back online soon. According to Microsoft, some bans that were handed out between August 29 and September 9 were the result of a software error. Those accounts will be reinstated and gifts will be given. For the inconvenience of inadvertently banning users, Microsoft is handing out three free months of Xbox Live and 1600 Microsoft Points ($20).
"It was one of those very, very rare circumstances where we were using software on the Xbox 360 to assist [in policy enforcement]," Xbox Live Director of Policy and Enforcement Stephen Toulouse told Joystiq. "An issue came up that we felt the right thing to do after we determined some [consoles] weren't tampered with was to undo the suspension."
Toulouse isn't ready to say what, exactly, went wrong because, in his words, "There are entire internet forums dedicated to parsing every word we say about what the console is doing when it is looking for modifications, so that they can figure out a way around it. We have to be careful about sharing to that level of specificity, because that's what they're looking for. So, I can't go into what it was looking for, or how it was looking for it, I can only state that due to a software issue it drew up some machines that were not tampered."
I've never been banned from any gaming service, but what about you guys? Have you ever been kicked out of a network? If so, why? Was it fair?