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GameStop Pulls Deus Ex PC From Shelves, Nods To Upcoming Cloud Gaming Service

21 Comments

Posted August 25, 2011 - By Adam Rosenberg




Deus Ex: Human Revolution

Here's a follow-up to yesterday's explosion of news relating to GameStop and the PC version of Deus Ex: Human Revolution. The retailer sent out a second memo to its stores late yesterday, advising employees to remove PC copies of the game from store shelves, to eventually be shipped back to Square Enix.

The memo goes on to note that the coupon is problematic because GameStop's Spawn Labs Cloud Gaming Division is working on a game streaming service that will compete directly with OnLive when it launches. As a result, Squeenix has agreed to accept the returned product. All pre-orders will still be filled and the game is still available as a digital download from the retailer's website.

Square Enix also issued a statement responding to CouponGate: "As part of Deus Ex: Human Revolution's boxed offering on PC, Square Enix included a third party coupon. GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies."

Source: GiantBomb

GameStop Pulls Deus Ex PC From Shelves, Nods To Upcoming Cloud Gaming Service
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  • Tobikun

    The point for me is this. I truly do understand why gamestop is doing this. It's the same reason EA pulled their games from Steam. By supporting the competition it really hurts your company. They made the right move by refusing to sell this game at their stores. Essentially what they need to do really is just tell square that if they would like them to sell their product, then there needs to be a shipment of games made without that coupon for onlive.

    Posted: September 8, 2011 2:33 PM | Reply | Report
  • Hellfire87

    Support you local game stores and buy from them instead of gamestop.

    Posted: August 26, 2011 9:08 AM | Reply | Report
    Hellfire87
  • evilbaggins

    WTF Square Enix!
    This is why my pre oerder on Amazon never shipped?.......This is complete BS!

    Posted: August 25, 2011 8:56 PM | Reply | Report
    evilbaggins
  • wazman77

    and there's the full truth! but seriously that first memo never happened. Gamespy is totally discredited in my book.

    Posted: August 25, 2011 4:04 PM | Reply | Report
    wazman77
  • Shiva64

    I'm not spending anymore of my money at GameStop again. I'm an OnLive founding member and this just... I don't know. I have no words to really say.

    GameStop invited me to an invite-only opinion panel over a year ago and I can get gift cards from it (and airline miles and crap from macy's and jewelry and whatever else, but none of that interests me). It's not my money that's being used and it's free so... it'll be the only way their crap is getting through my door now. :/

    Posted: August 25, 2011 2:50 PM | Reply | Report
    Shiva64
  • geomancer21

    hmmm.... Lets see what happens when Final Fantasy 13-2 comes out shall we? it should be interesting if nothing else.

    Posted: August 25, 2011 11:39 AM | Reply | Report
    geomancer21
  • 52Fatal_Strikes

    I have always had a problem with the way they handle some stuff but after this i think i am done. I am gonna take my SWTOR, ICO and Dark Souls pre-orders back and just go to play n trade or amazon from now on. Its very clear that they have no respect for there customers only there pockets.

    Posted: August 25, 2011 11:15 AM | Reply | Report
    52Fatal_Strikes
  • Anonymous000

    To the guy who said GameStop has good customer service...

    you're the biggest idiot I think i've ever seen.

    Posted: August 25, 2011 10:49 AM | Reply | Report
  • knight5000

    People are missing a couple of points here:

    1. The publishers, not the retailers, decide how much their new game sells for. Gamestop and Amazon don't compete over NEW game prices, those are decided by the game's publisher, in this case Square Enix.

    2. Gamestop has always sold PC games, just not very many in-store hard copies since they have a digital download service on their website for PC gamers.

    3. People need to realize when they say things like "I don't ever buy from Gamestop", they are cutting themselves off from the largest global game retailer company. Amazon and Best Buy do SOME things better, but Gamestop's returns, customer service, exclusive deals, and reward systems, make them a better overall all-around game buying experience.

    (If you are wondering, Amazon could be considered cheaper because their shipping is insanely low, and they offer discounts for Amazon prime members. But that's a $70 membership, while Gamestop's is $15. Best Buy is the best place to go if you are looking for older Limited and Collector's Editions for games and game guides. Seriously. My Best Buy still has Halo Reach Legendary Editions in stock.)

    Posted: August 25, 2011 10:00 AM | Reply | Report
    knight5000
  • hathur

    The hell? Gamestop sells PC games? There's 2 near where I live and they don't even have a pc games shelf anymore.. haven't for at least 1.5 - 2 years. I was under the impression they stopped selling PC games in physical form awhile ago (though I've known about their acquisition of Impulse for digital distribution, etc).

    Posted: August 25, 2011 9:36 AM | Reply | Report
    hathur
  • Boogie1188

    I mean, it makes sense on why they did it but not telling the customers was a very, very bad move. I've worked in that kinda of retail environment and it's not wise to sell a product that promotes a competitor.

    Posted: August 25, 2011 9:14 AM | Reply | Report
    Boogie1188
  • AngelsandDemons

    Of course the employees are "destroying" those cards...riiiight

    Posted: August 25, 2011 9:12 AM | Reply | Report
    AngelsandDemons
  • cardinalsfan1122

    I hope they get crushed into the ground by Onlive(great service btw)Their game library is a little limited but it's growing fast and the playpack is awesome. That was just a jerk move by Gamestop.

    Posted: August 25, 2011 8:47 AM | Reply | Report
    cardinalsfan1122
  • macross2012

    Ya know, I would like to see Sqaure cutt off gamestop and not allow them to sell anymore of there games because of this horrible move on gamestops part. That would really put a thorn in gamestops side.. Say OH Gamestop.. Sorry we dont sell to you any longer since you are not competition.

    I would so laugh

    Posted: August 25, 2011 8:40 AM | Reply | Report
    macross2012
  • ThaSaltShaker

    What douche move.

    Posted: August 25, 2011 8:38 AM | Reply | Report
    ThaSaltShaker
  • macross2012

    This whole thing has really made me think I NEVER need to buy anything from gamestop again. So they open our games and in my case reseal the PC version and sell it to me. They take out an item because they dont like what it is and don't tell the customer. We find out from the web that they did this and NOW they are sending all copies back.. Can I return my copy for a full refund since its opened? I am going to guess NO.

    There is no difference in you buying a DVD and them putting in a coupon for a free movie ticket to another business in the box. This is just garbage and gamestop needs to go down. I am telling everyone I know about what gamestop did and urging them to shop ANYWHERE other than gamestop..

    I just canceled 37 pre-orders I had through the end of the year because of this issue. I dont like being lied or cheated out of things when I am the one paying the high price of this bill.

    Posted: August 25, 2011 8:38 AM | Reply | Report
    macross2012
  • paulthebest

    Wait a minute, Gamestop sells PC games now?

    Posted: August 25, 2011 8:37 AM | Reply | Report
    paulthebest
  • DPsx72

    Well that's kind of a scumbag move. Just because they're going to launch some stupid little streaming service (which I don't think people want for various reasons) they'd rather not sell the game at all. I assume the publicity has already done its damage.

    On a side note I'm not against GS totally, it's a good place to pick up some games if you have a coupon to lower their used prices. But for new titles then Amazon is tough to beat.

    Posted: August 25, 2011 8:18 AM | Reply | Report
    DPsx72
  • rottingundead

    gamestop is lame they always been. the reason why i dont buy from them is you can buy a new game that has been open with no wrapper and still pay full price for a use game cause that is what it is used lame gamestop.

    Posted: August 25, 2011 8:17 AM | Reply | Report
    rottingundead
  • Tim_1138

    So they are accepting opened copies? Man, I wish they were that nice to consumers.

    Posted: August 25, 2011 7:55 AM | Reply | Report
    Tim_1138

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