In an email sent to customers, the company acknowledged "unauthorized entry was gained" to Sega Pass, so they shut down their servers yesterday in order to root out the problem.The shining silver-lining in the dark, hacker clouds: According to Sega, no payment information was compromised:
No word yet on when the service will be back up; a visit to the site results in the following message.
"SEGA Pass is going through some improvements so is currently unavailable for new members to join or existing members to modify their details including resetting passwords."
Below is the entire text of the email sent to Sega Pass members:
As you may be aware, the SEGA Pass system has been offline since yesterday, Thursday 16 June.
Over the last 24 hours we have identified that unauthorized entry was gained to our SEGA Pass database.
We immediately took the appropriate action to protect our consumers’ data and isolate the location of the breach. We have launched an investigation into the extent of the breach of our public systems.
We have identified that a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords were obtained. To stress, none of the passwords obtained were stored in plain text.
Please note that no personal payment information was stored by SEGA as we use external payment providers, meaning your payment details were not at risk from this intrusion.
If you use the same login information for other websites and/ or services as you do for SEGA Pass, you should change that information immediately.
We have also reset your password and all access to SEGA Pass has been temporarily suspended.
Additionally we recommend you please take extra caution if you should receive suspicious emails that ask for personal or sensitive information.
Therefore please do not attempt to login to SEGA Pass at present, we will communicate when the service becomes available.
We sincerely apologise for this incident and regret any inconvenience caused.
We are contacting all our members with these recommendations.
If you have any further questions please contact SEGA customer support on: mailto:email@example.com
So what do you think of the way Sega handled its security breach? Did it affect you?