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Civilization 5 Errors, Crashes And Glitches: Some Solutions

sjohnson
23 Comments

Posted September 22, 2010 - By Stephen Johnson


Civilization 5

A quick scan of the web seems to reveal that the launch version of PC game Civilization 5 is solid (as evident by our Civilization 5 review). I don't see evidence of widespread reports of problems with the game, but it is a big launch, and the endless variation of PC builds out there ensures that there will be some problems with installing and running the strategy game, so below, please find some fixes to some of the most common problems I've seen with Civilization 5.

Here are some of the most common problems out there, as well as some solutions/suggestions for fixing them.

  • Step One: Make sure your PC is powerful enough to run the game. Here are the specs:

Minimum Requirements:

CPU: Intel Core2 Duo @ 1.8GHz / AMD Athlon X2 64 @ 2.0GHz
Memory: 2.0GB
Video Card: nVidia GeForce 7900GS / ATi HD2600 XT / Intel Core i3 integrated graphics
DirectX: DirectX 9.0c

Recommended Requirements:

CPU: Quad-core processor @ 1.8GHz
Memory: 4.0GB
Video Card: nVidia GeForce 9800 / ATi 4800
DirectX: DirectX 11

  • Step Two: Update your drivers. A huge percentage of PC related gaming problems can be taken care of with this easy step.
  • Game Freezes: This seems to be a relatively commonly reported problem with Steam users. The game freezes for some users at seemingly random times. The hive-mind over at the Steam forums has determined the following about this problem:
  1. It happens probably only on Directx 10/11 mode. Crashes have been similar on Dx9 but not exactly as above.
  2. Seems that running DxSetup.exe that came with the game, inside its folders, gives some stability. From my experience I couldn't play for more than 20 minutes and after that almost for two hours, then bam again.
  3. Genk said on this topic something that could be related: some oddity about Directx 11 and the refresh rate stuck on 59hz. I really don't know what to do with that information, but seems to fit somewhat.
  4. On 2K forums, specifically on this topic, there's another thought about the mess Microsoft did about 10/10.1 directx versions. Since Civ 5 seems to be made for 10.1, Dx 10 cards like 8800 (which are the more affected so far) could be damned, but then it excludes the other cards, like mine - 5850.
  5. I guess people have been confusing two similar problems, because some said that lowering the graphics on leaders solves the problem above. That can be true if the link between game engine and the Video options interface are completely messed up since I guarantee some crashes I saw had *nothing* to do with leaders (i.e. one was when I was clicking on an item to be produced inside city screen). But worth a try, since I've been trying everything possible, which I didn't yet.
  • Civilization V “Out of Memory” Error Fix: Reducing your graphics to a lower setting may solve this problem.  If it doesn't, and you feel comfortable messing with your computer, find this value in the config(ini) file, “HideOutOfVRamWarning” and set HideOutOfVRamWarning = 1 using notepad. This should remove the warning message.
  • Error Code: -5009 : 0x8000ffff : Clean out the temp folder. If that doesn't work, Fix Corrupt Install Shield files. Go to  "C:\Program Files\Common Files\InstallShield\Professional\RunTime," and delete or rename IsProBE.tlb then re-run the install.
  • Problems with the Civ 5 Intro Movie: Go To:

    “My Documents\My Games\Sid Meiers Civilization 5\”

    and open usersettings.ini in Notepad. About 15 lines down you will find “SkipIntroVideo = 0″. Make this value 1. This will skip the intro video and you will be directly entered to the game menu.

  • Civilization V Black Screen Out of Range Error: This error happens because your monitor doesn't support default resolutions, so you have change the video settings first. So: Right click on ‘Civilization V’ in Steam -> Properties -> Set launch options. Add “-w 1024 -h 768 -refresh 60″. Run the game, and change video settings in game options to this resolution and refresh rate.

  • Broken DirectX 10 DirectX 11 Launcher Fix: If you get DirectX error on running the launcher. In order to fix that go to properties of Steam.exe and ensure that ‘Compatability mode’ is turned off. Click ‘Change settings for all users’ in order to un-grey the Compatibility mode, but after that everything will work perfectly fine.

  • Game Won’t Install From Disc: Requires Download From Steam: Try deleting all the game files and re-install the game using setup.exe from the disk.

I hope this solves your problems. If not, check out these resources:

Civilization 5 Errors, Crashes And Glitches: Some Solutions
http://www.g4tv.com/thefeed/blog/post/707668/civilization-5-errors-crashes-and-glitches-some-solutions/
http://files.g4tv.com/ImageDb3/197255_S/Civilization-5.jpg
BlogThread_707668
  • EnmeiRyu

    crap even just skipping the intro movie the game crashes!. but 2 days b4 these crashes happened the game runs smoothly and only 1 crash for every 10 hours or so... but on the 3rd day... game wont even start at the tittle screen... done almost all solutions posted in different sites for this crashes yet no difference.. think just got even worst @_@ too bad civ 5 is a addicting game.. played the game on the 1st for almost 18 hours.. or more.

    Posted: April 7, 2012 12:20 AM | Reply | Report
    EnmeiRyu
  • EnmeiRyu

    crap even just skipping the intro movie the game crashes!. but 2 days b4 these crashes happened the game runs smoothly and only 1 crash for every 10 hours or so... but on the 3rd day... game wont even start at the tittle screen... done almost all solutions posted in different sites for this crashes yet no difference.. think just got even worst @_@ too bad civ 5 is a addicting game.. played the game on the 1st for almost 18 hours.. or more.

    Posted: April 7, 2012 12:18 AM | Reply | Report
    EnmeiRyu
  • dndhfgb

    hi i just brought civ 5 for mac and it has downloaded well bit when i go ''play'' on steam it just plays half the trailer and then freezes and then goes back to steam and says ''civilization 5 unexpectedly quit'' its pissing me off soooooooooooooooooo much. ANY HELP WOULD BE MUCH APPRECIATED!!!!!!!!!!

    thanks

    Posted: March 16, 2011 1:15 AM | Reply | Report
  • carlos2349

    so i have bought the game, and when i want to play it it doesn't start. i dont know if i need somethig. my computer is in good shape cause i bought it last year so i dont think that the computer is the problem please help me i really like this game.

    Posted: January 11, 2011 8:26 PM | Reply | Report
  • eaglemike04

    OH! One more thing, is it normal, and even with 12GB of ram that after loading a game it takes my ram from 15% (idle) to 30% (starting menu) to 80% (in-game). I'm trying to figure out why it fills almost 12GB in no time.

    Posted: January 8, 2011 4:46 PM | Reply | Report
    eaglemike04
  • eaglemike04

    My system exceeds the recommended requirements, yet it is slow the second I declare war. 5 minutes in between turns. As I progress through the turns, and get in to the later of the game, thats when it takes an 1 hour to complete a full turn (movements, attacks) things that should take only a few minutes but I have to wait for the system to figure out what unit I just clicked on. The game crashes in the later part of the game, especially when swtiching to an air unit (cause those are of course so complex in coding). The old guy has gotten beyond annoying, and if I try to skip the intro it crashes, or takes the next 20 minutes to load (well, I've only gotten to 20 minutes before I force close the game and restart it and listen to the old man). using 10/11 seems to crash 5 turns in, and 9 it's a chance game.

    Also, steam's file varification program constantly says 1 file failed varification. 5th attempt now, does it ever fix it or tell you what file went south?

    Vista x64 Ultimate
    12GB Ram
    Q6600 OC to 3.0GHz
    x2 9800GT (SLI)
    x2 300GB Velicoraptors in RAID 1
    And a hamster on a wheel running the whole thing

    Posted: January 8, 2011 4:41 PM | Reply | Report
    eaglemike04
  • JamiClearwater

    My issue isn't in the game- I can't even load it! Sometimes it will boot up to a black screen. If I click anything, anywhere at all the game crashes. Sometimes it won't even boot up at all. I'm playing the Dx9 version.

    Posted: December 29, 2010 3:39 PM | Reply | Report
    JamiClearwater
  • kiwi1

    Having a problem with the game freezing up. The game will ask me to Adopt Social Policies---if there are no Social Policies to adopt I cannot continue the game. I have tried to right click the Adopt Social Policies icon but that doesn't work. Any help would be appreciated

    Posted: December 26, 2010 2:44 AM | Reply | Report
    kiwi1
  • kevin555

    i had 9400gt VGA card @ 3.00 Dual core processor can i play this on my machine.it also has 3 GB of RAM

    Posted: October 26, 2010 1:57 AM | Reply | Report
  • mat3001

    My game is crashing on the loading screen of the game. I choose the Arabic Empire, and when he ends talking about the Mongols, the game crashes... I really don't know what to do.

    Posted: October 3, 2010 1:27 PM | Reply | Report
    mat3001
  • jbramman

    hi guys wondering if you can help, just downloaded the game
    but whenever i go on the game all the writings is scrambled up (messed up)
    and help be appreciated!!

    Posted: October 3, 2010 10:42 AM | Reply | Report
    jbramman
  • nclacs99

    Anyone have any advice? I am currently playing the game using DirectX9 (bc 10 and 11 didn't work). I'm about 460 turns into a game and I can't load any of the saved files anymore.

    Posted: September 26, 2010 10:03 AM | Reply | Report
    nclacs99
  • BoydofZINJ

    My biggest gripe problem is...

    the DARN INTRO.

    OMG THE INTRO.


    Ever want to skip the intro of some babbling old guy talking to some young guy?

    You can get CTD (Crash to Desktops) and sometimes you simply just can NOT skip the old babbling guy. WTF up is up with that, why am I forced to endure the old babbling guy?

    Posted: September 26, 2010 9:35 AM | Reply | Report
    BoydofZINJ
  • RevAscendant

    I am running it using Boot Camp on the original intel iMac, which only has an ATI Radeon x1600 @ 128 MB VRAM. The resolution and graphics settings are way down, but it works!

    At first, I had a bizarre problem where the Change Production button didn't work, but I verified the installation thru Steam and there lay the problem. It downloaded the corrupted files & fixed the problem.

    If the game is running but behaving strangely, I recommend trying this! (right click on Civ 5 in Steam -> Properties -> Verify Install)

    Posted: September 23, 2010 4:08 AM | Reply | Report
  • Thogin

    yeah, I had a problem running it on dx11 and dx10

    I had no idea, I was like I can't even zoom in and out or move left and right

    so far the demo is alright... no problem so far...

    but I haven't got the full game yet stupid steam and their lock until release time :(

    Posted: September 22, 2010 11:31 PM | Reply | Report
    Thogin
  • firefist

    Mr. Johnson or Steve or whatever they call you around the office....

    It worked! Now I can see the game but the resolution is not very gratifying. But never the less, thanks again for the heads up. Now I can start cleaning all this blood up and play the game after two days. I'm assuming I need a better monitor?

    Posted: September 22, 2010 10:55 PM | Reply | Report
    firefist
  • firefist

    I am....cutting my wrists right now. All I see is a black screen with music. Thank you Civ 5. I'll be sure to send you my medical bill later.

    Posted: September 22, 2010 7:34 PM | Reply | Report
    firefist
  • westraz

    ok all the game is working just fine for me I played it well over 2/3 hurs and noting is wrong so YA! g/l to you all and try my uninstalling reinstalling thing it worked well!

    Posted: September 22, 2010 5:51 PM | Reply | Report
    westraz
  • Taffy_Laffy

    @lutterman

    Yes it is turn based. But, it could be considered real time as well. It just depends on how you look at it.

    Posted: September 22, 2010 1:52 PM | Reply | Report
    Taffy_Laffy
  • lutterman

    Not to be "that guy", but isn't Civ V turn based, not real time?

    Posted: September 22, 2010 12:38 PM | Reply | Report
    lutterman

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