A YouTube video that hit the web a week or so ago essays a conflict between a user of Xbox Live and a moderator. It kicked off a minor internet controversy, because in it, moderator The Pro seems to ban a player's console for no reason. Soon,an unedited version of the video hit the web that tells a different story. It seems the banning went down after profuse and colorful profanity was hurled, and modding activity was clearly evident. Here's the totally NOT SAFE FOR WORK, unedited video
I spoke to Stephen Toulouse, the Director of Xbox Live Policy and Enforcement at Microsoft, to get the inside word about moderation from the guy at the top of the mod heap, to discuss this situation and moderating in general. Here's what Toulouse said about the Xbox Live complaint system.
If you've ever been curious about how the Xbox Live moderation system works, read the entire interview, right here.