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EA Responds To 'Spore' DRM Concerns

Posted by Brian Leahy - Monday, September 15, 2008 2:45 PM

EA has been fighting some internet backlash over Spore's DRM issues, but they have responded with hard numbers. The outrage comes from EA's limit of three activations before having to call customer service for a shot at some additional activations.

This has even led to Amazon.com's review page for Spore being overrun by 1-star reviews from outraged consumers. These reviews were briefly taken down, but have now reappeared.

Using data from their previous games and the Spore Creature Creator, EA cites figures that put the number of users that have requested more than 3 activations at 1% of the 453,048 total Creature Creator customers. Furthermore, only 25% of their entire customer base even installs EA games on more than one PC.

"You can install the game on three computers – at your office, at home or for your family. What you can’t do is make and distribute a thousand copies online," said an EA Maxis representative.

This is only really becoming an issue because Spore, while it supports sharing content between users over the web, is a singleplayer game. Gamers usually accept strict DRM when it comes to accessing multiplayer content, but get bent out of shape when they are forced to authenticate online for an offline title.

As EA states, however, this is a one-time activation per computer. Once activated, you do not need to be connected to the internet to run the game.

"EA has not changed our basic DRM copy protection system," said an EA representative. "We simply changed the copy protection method from using the physical media, which requires authentication every time you play the game by requiring a disc in the drive, to one which uses a one-time online authentication."

What do you think? Have you run into any DRM issues with Spore?

Here is X-Play's review of Will Wright's galactic simulator:

 

 

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Comment(s)

Posted by WildfireFox - Monday, September 15, 2008 2:55 PM

Grammar error.

'but have no reappeared.'

But have now reappeared, plz.

Posted by Sandrock323 - Monday, September 15, 2008 3:02 PM

This going to be a pain for people who buy new computers and want to play games that were previously activated on three other computers. I will be very mad if they do this to my Dawn of War 2.

Posted by Voltanis - Monday, September 15, 2008 3:44 PM

Well of course it's only at 1% of current users. The game has only been out for a week! It will be more interesting to see what that percentage is a few months down the road after some people buy new computers or do upgrades or whatever makes SecuROM unhappy.

Posted by g4tvroxdahouse - Monday, September 15, 2008 3:48 PM

Where this really becomes a problem is that in the current average family computer environment virus infections, OS crashes, and Need for upgrade or replacement of hardware all necessitate a fresh install. 3 installs for a lifetime of a game is just playing it TOO closely. I would be pissed if I got this game when I got my new computer- because as you load new stuff on (especially on vista) you run into a critical moment or two where you must begin again. And if that happened 3 times- well your screwed.

Posted by Korwyn - Monday, September 15, 2008 4:07 PM

it's just like, for example, you buy a movie on DVD, you can watch it on 3 different DVD players but unlimited times on each players.
There might not be a problem now, but might definately be later.

Ya, most would say, not everybody has more than 3 DVD players in the house. But that's not the issue... the issue is you buying a product, not renting it. You should be able to play it whenever, wherever and however you please. As long as you are not doing anything against the copyright policy.

It hasn't happened to me yet since I haven't even unwrap my game (but somehow still have it), but I just don't feel that it's even ok for them to do this.

Posted by Ieyke - Monday, September 15, 2008 4:44 PM

Keep talking EA. We all know you're a crap company.

Posted by Suhaila - Monday, September 15, 2008 5:03 PM

They are not factoring that people's harddrives crash and need to be replaced, people buy new computers every so many years (me it's about a new computer at least every 2 years if not more frequent and at the other end fo the spectrum is my sister who gets a new computer once every 3/4 years). I think it's just punishing people who weren't going to pirate anyway and who actually wanted to pay for their game but not get gipped for stuff happening to their PC or because they wanted to buy a new pc a few times. If this game is as epic as they say it is, then people will be playing this game for many years and they shouldn't have to repurchase it due to wanting it on more than one pc or because stuff happens.

Posted by DamienHell - Monday, September 15, 2008 5:05 PM

"What you can’t do is make and distribute a thousand copies online," said an EA Maxis representative."
LOL EPIC FAIL! The game was pirated a week before release, and if you check (go ahead its legal(just don't download anything)) a pirate site you'll see torrents still up and going well

Posted by Spybreak - Monday, September 15, 2008 5:47 PM

lol "1% of the 453,048 total Creature Creator customers"

They are so oblivious its sad. I think if I get to the problem of needing 4 or 5 activations I'll just download it off the net, I've already bought the game so that's not stealing right.

Posted by DPsx7 - Monday, September 15, 2008 7:36 PM

What they don't take into account is the 5 times as many players that downloaded the cracked version instead of paying... The copy protection cost them more sales than if they had kept a more reasonable scheme.

Me? It's not my kind of game. Sim-anything sucks.

Posted by Able - Monday, September 15, 2008 8:08 PM

You do know that the cracked version will not let you connect to the Sporeipedia to have other ppls creations in your game dont you? Or allow you to download your creations to the sporeipedia. The sporeipedia is a big part of the game especialy when you get into space.

So unless you want to play spore with the boring prepackaged creatures, buildings, and vehicals, you not going to get the full use of what the game offers.

But then again the hackers playing the game will just get all the way to space and say they won and move onto the next game.

Posted by Able - Monday, September 15, 2008 8:16 PM

Oh And for the ppl saying they have many crashes with their system or change hard drives all the time really need to stop going to websites that have viruses or just know how to take care of your crap so it dont turn into crap. My old computer lasted me over 6 years. with only 1 vid card and ram change(1 gig to 2 gig).

My new computer i built about 6 months ago will last a long time. I got the 6600 quad core chip from intel, 4 gigs of ram, 2 500gb harddrives, and a vid card (nvidia 8800gt 512mb) that will last me at least 2 years when better cards come out.

Do i overclock? No. I take care of what i have so i dont have to constently change things.

Posted by taekwondonut - Monday, September 15, 2008 8:43 PM

I really hope EA doesn't screw with Mass Effect 2... Not that I think Spore was BAD, it just wasn't 'EPIC' like I was led to believe.

Posted by Soylentgreen - Monday, September 15, 2008 8:53 PM

I just wish they would offer refunds to the disgruntled people like me.
Once you download the game, no refund is available.
The game was boring, too simple, and not at all what it was supposed to have been.
It is a game that is impossible not to succeed at. It is like they took the motto, "everyone is a winner!!" and applied to the game.
It was one of the goofiest simplest gauranteed to advance games I have ever played.
The add-ons to your creature only do so much (4 legs does not make you run faster, etc). Once you hit space, you don't control them anymore anyway. I feel bad for all the people who spent hours making thier creature just to not be able to use them one level later.

Posted by Phas3Sh1ft - Monday, September 15, 2008 11:04 PM

In my opinion, what they don't seem to understand is that this affects one of the most important aspects of a "fun" game- replayability. If I think a game is fun, I'll want to play it again in the future, right? So I play the game to death, maybe a couple of times, finally uninstalling it from my computer because I need the space for other things. How many times have any of you uninstalled/re-installed Half-Life 1, KOTOR, etc? For me, the HL1 count is at least 7 and KOTOR has been on and off my computer 4 times. The definition of a "fun" game and especially a "classic" game is that it stands the test of time and I'll want to play it again in the future, not just RIGHT NOW.

Posted by Phas3Sh1ft - Monday, September 15, 2008 11:05 PM

I agree with what others have said, that EA is only focusing on the short-term, not the long-term. I only have so much hard drive space, and can't keep a 12gb game on there forever (Mass Effect). So in 3 or 4 years when I want to replay Mass Effect for the 4th or 5th time, I won't be able to and eventually the game will be forgotten by time.

Posted by Phas3Sh1ft - Monday, September 15, 2008 11:07 PM

Perhaps what we as consumers need is a compromise with EA, where, for instance, once the game turns into bargin bin material, or once it has been on sale for X number of years, the "3 installs" DRM will be unlocked. It would make sense to both us the consumers who want to replay our games later (and not be treated as criminals) or if we upgrade our PCs, as well as EA, who know that having these DRM servers online for every game forever is just a financial drain.

Posted by nerdyguy - Tuesday, September 16, 2008 4:18 AM

I think all of this doesn't matter since spore was already pirated. There are only making it suck for real people that bought it.

Posted by Oinkness - Tuesday, September 16, 2008 1:00 PM

There's a bit of a gap between 3 and 1,000. I should be able to reinstall the game on my computer as often as I want to, or put it on my desktop, laptop, mom's computer, dad's computer, all which are in the same house.

This company deserves every bit of financial ruin they will receive for being so greedy.

Posted by TheWolfMI - Tuesday, September 16, 2008 1:40 PM

Games I have installed onto any of my PC's more than 3 times...

Doom.
Quake.

Umm...

Dungeon Keeper 2 was only twice...
Battlezone 2 was 3 times.
TheSims2 was only twice...

Hmm..

I play more than average too. I've never really run into a need to install a game more than 3 times. the three above mentioned games that were more than once, were because of system crashes too. So...

Posted by TheWolfMI - Tuesday, September 16, 2008 1:44 PM

I'm pretty much chalking this up to people not likeing someone else telling them what they can or can't do with something they buy. Because Maxis is saying 'you can buy this, but only install it 3 times before you'll have to contact us' people are flipping.

It's not greed. It's that people do download wares so they're trying to find ways of combatting that. Will it cause people to do it more? Yes. So, it'll cause them to find new, and even more strict ways of fighting it. So, the Greedy players are fighting the Greedy company in a battle of Greed.

Posted by leige_a - Sunday, September 21, 2008 11:03 AM

EA is just using the same business model for software protection that Microsoft uses with Windows but slightly different.

I'm not an EA Fanboy, but EA was wise to adopt that method. Its like keeping pirating in check using the three strikes law. Except instead of going to jail if you do go over, just call EA to wipe the slate clean for you. All they ask is your name and e-mail.

I support anti-piracy because when good games aren't purchased and the developers don't get paid, they will stop making games or just churn out crap for their publishers to sell. So that they won't need copy protection on boring and broken games because its not worth protecting.

Reasonably, I'll understand the gripe if EA actually CHARGES people to reactivate after the first 3 installs, but they don't. Let's all be glad it didn't come to that.

Posted by throughmyshadow - Monday, September 29, 2008 5:43 PM

I still don't know why they didn't just copy what Valve did with Steam.

I haven't heard any complaints about Steam and in fact its very effective and often convenient. If I can't find my disk, I just download the game. I'm not going to copy it out because only one person can be playing at any given time. Which is a legit condition.

This should never have been a question of "How many computers do I have?", it should have been "How many of me are there?" (the answer is one).

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