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Harmonix Responds to 'Rock Band' Concerns

bleahy
19 Comments

Posted November 28, 2007 - By bleahy

Harmonix filled our inboxes with a double-shot of PR love this morning regarding some concerns people have had over Rock Band.

On the broken strum bars:

As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars.

If you are experiencing a problem with your guitar or any of your other Rock Band instruments, simply visit the customer support website and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle.

We're glad to hear that the problem has been fixed and this will hopefully be behind us soon.

On a less informative note (but it's nice to know they realize it and care), they have addressed the problem with the PS3 version of the game not supporting the Guitar Hero III guitar.

Some of you have contacted us about the PS3 edition of Rock Band--from issues with guitar compatibility to frustration that stand-alone guitars and drums for Rock Band have not yet hit stores. Please know that these issues have our full attention. We are listening and we read everything that is posted on our forums. We are committed to providing the best play experience possible and working hard to ensure that we solve these problems as soon as possible. We promise to keep you updated and, in the meantime, we thank you for your patience.

That's all well and good, Harmonix, but maybe you can hurry up and release the standalone guitars so people can actually play the bass on the PS3 without having to purchase two $170 bundles. We still love you, though!

Harmonix Responds to 'Rock Band' Concerns
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