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News From The Feed

360 Reliability A Big Problem In U.K.

Posted by Stephen Johnson - Friday, June 29, 2007 8:14 AM

Reports on the internet are flooding in about the spotty reliability of the Xbox 360.

  • Micromart, an independent repair center in the United Kingdom, has refused to service bricked 360s, saying "This problem is endemic on the Xbox 360 console...and the volume has made this repair non-viable." According to a Micromart employee quoted on Shacknews.com, the problem "has been identified as a fundamental motherboard problem....The level we experience is unusually high and information on the many website forums seem to suggest it is far more widespread than our own information."
  • Another source is reporting that U.K. repair centers have been so overwhelmed by returns for repait, they are outsourching the fix-it jobs to other countries.
  • Microsoft's reponse has been close-to-the-vest. Y'know, things break," commented Microsoft's Peter Moore in May. "I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business." Microsoft has claimed a 3% failure rate for the console and has stated it is within acceptable limits for consumer electronics.

ShackNews: Independent Repair Center Refuses Xbox 360


Comment(s)


Posted by elpunk001 - Friday, June 29, 2007 8:35 AM
its kinda sad that they are trying to put it off

Posted by oscar1 - Friday, June 29, 2007 8:37 AM
ONLY IN the U.K ??????? IT'S all over the world.....Mostly in North America.

THATS SAD!!!!

lol @ 360

Posted by elpunk001 - Friday, June 29, 2007 8:40 AM
yea thats a good way to break break it to your customers....sry you paid 350 euros but stuff breaks ..ami i right?

Posted by woodinjww - Friday, June 29, 2007 8:41 AM
Shoulda gotten a SEGA Genesis...

Posted by hetman - Friday, June 29, 2007 8:43 AM
That is shitty. My 360 hasnt broke but I would definatly be super pissed if it did.

Posted by returnofrage - Friday, June 29, 2007 8:45 AM
Mine broke and I'm still on the fence about paying $145 to repair it.

Posted by Bookshelf - Friday, June 29, 2007 8:46 AM
microsoft really doesnt wanna admit that they messed up, and they dont want to loose all that money that they would replacing every 360 with a different design that wont break again.

THIS IS SO RETARDED
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Posted by rumorofhope - Friday, June 29, 2007 8:48 AM
I've had a 360 break on me, and M'soft just replaced it with a new console. It's retarded, I've known alot of people that have had problems with the hardware on the 360...and you'd think M'soft would take a better stance than "it's a complex business". It really isn't! Make a product that holds up to even a year of use, or consumers will start buying your competitors products instead.

Posted by PaNfOoT - Friday, June 29, 2007 8:53 AM
I love me 360, but these things have to be the most unrelible game consoles ever made.

Posted by deleted_14E9D7A6-678A-4F7C-AB7E-2C4E48CDB9C8 - Friday, June 29, 2007 8:54 AM
wtf you pay good money for a console and they wont make the necessary rapairs if it breaks down ms UK dropped the ball there

Posted by elpunk001 - Friday, June 29, 2007 8:55 AM
true that panfoot thats why i have 3...even though it was kinda a long story how i got three..but i did so ill have nough 360'd to last me till 2010

Posted by JUX77 - Friday, June 29, 2007 8:56 AM
i still have the first version of 360 and havent had a single problem with it maybe its just those certain consoles......... i dont know

Posted by Tmidiman - Friday, June 29, 2007 8:57 AM
This is BS. Microsoft needs to truly address this problem ASAP! I have an Elite and even I worry about the quality of the unit and if/when it will break. It makes a terrible noise sometimes when playing a games. In other words, it doesn't sound like a piece of hardware that was quality with quality in mind.
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Posted by XXXXX73PS3 - Friday, June 29, 2007 8:58 AM
WOW M'soft really screwd up there next-gen. I mean c'mon even the 360fanboys admit its unreliable that is why I didn't buy one.

Posted by Bookshelf - Friday, June 29, 2007 8:58 AM
it could depend on how often you play and how long you play your console.. ? could that be it?

i remember in the original xbox manual it says it recommended only playing 3 hours at a time.

Posted by deleted_B4573408-F11B-4B27-A64D-7AAE35DDB8CB - Friday, June 29, 2007 9:03 AM
I think is funny the PS3 fanboys are so desperate.

They bad mouth the 360 problems expecting people to rush to the PS3.

Oh my gosh! Sony fanboys are really the trademark of the phrase "Product loyalty"

By the end of 2007 the PS3 will be dead and buried.

Posted by elpunk001 - Friday, June 29, 2007 9:03 AM
wow three hours at a time...lots of ppl play 4 more than 5 hours...that'd be a lot of broken 360's

Posted by XXXXX73PS3 - Friday, June 29, 2007 9:04 AM
that's 2 "360 Reliability A Big Problem" in a row. doesn't M$ realize this huge problem?

Posted by Bookshelf - Friday, June 29, 2007 9:08 AM
i know dmack73ps3

if you go on ebay theres not a single broken ps3 out there, look up broken 360's on ebay at your own risk if you really wanna see the truth.

Posted by elpunk001 - Friday, June 29, 2007 9:08 AM
yea..im not a fanboy of microsoft or sony...but i got to admit sony does make long lasting system(ps2)

Posted by Bookshelf - Friday, June 29, 2007 9:11 AM
now if you look up broken ps2, yeah there is alot out there but sony realized the problem and did a redesign, (the slim ps2) and alot of people are still buying them cause its a great system with tons of great games and still smaller than the wii

Posted by JUX77 - Friday, June 29, 2007 9:13 AM
are you guys brain dead im telling you the PS3 will have its problems in a year or so mark my words

Posted by elpunk001 - Friday, June 29, 2007 9:13 AM
but still ps2 last a long time,, i have had an old one since 03 and it still works just fine...no problems at all

Posted by justincase06 - Friday, June 29, 2007 9:14 AM
i dont think DamnAge was hugged as a child.

Posted by Bookshelf - Friday, June 29, 2007 9:14 AM
my point being, microsoft needs to do a complete redesign from the ground up like sony did. if they do that and have a really reliable system built to last and have a great system with great games. thats what its all about.

get with it microsoft

Posted by Bookshelf - Friday, June 29, 2007 9:16 AM
my ps2 is from 2001 and still runs fine

my ps1 is from 1998 and still runs fine

Posted by PaNfOoT - Friday, June 29, 2007 9:16 AM
The PS3 will have problems too, all consoles do, but it looks like the 360 has the worst.

Posted by hetman - Friday, June 29, 2007 9:17 AM
I think this is horrible. And to be honest with you I had to buy two ps2's and 2 xbox's. During the last 4 years of my life which completly pisses me off. Seriously my nes snes 64 and dreamcast still work perfectly. I know they are not as complex but it just angers me when shit breaks.

Posted by deleted_B4573408-F11B-4B27-A64D-7AAE35DDB8CB - Friday, June 29, 2007 9:19 AM
bookshelf wrote:

"my ps2 is from 2001 and still runs fine

my ps1 is from 1998 and still runs fine "

B*llshit! I got my PS2 in 2002 and die in 2004. Only two years after I bought it!

Stop making shit up. Sony makes shitty products as well.

Guess what? My N64 and my Dreamcast is STILL play games!

Stop licking Sony's balls.

Posted by Bookshelf - Friday, June 29, 2007 9:19 AM
and the old ps2's dont break, you just need to get the dust off the lens.

you can do it with one of thoes disks with the brushes or open it up and clean the lens with rubbing alcohol and a Q-tip.

Posted by Bookshelf - Friday, June 29, 2007 9:21 AM
dont believe me DamnAge?

try it yourself, get the dust off the lens, it will work perfectly

Posted by elpunk001 - Friday, June 29, 2007 9:27 AM
hey damnage...just cuz you cant maantain a system dosent mean every1 else cant..retard

Posted by deleted_14E9D7A6-678A-4F7C-AB7E-2C4E48CDB9C8 - Friday, June 29, 2007 9:29 AM
ummm @damnage


its not hard to use common sense and know every console differs from one another just because yours died doesnt mean everybodys did cause my ps2 works as good as the day i got it back in 2002

Posted by Bookshelf - Friday, June 29, 2007 9:29 AM
and for the ps1, just keep it off the carpet and it will do fine. and for the dreamcast, also keep it off carpet cause its intake vents are on the bottom.

yes i own a dreamcast, 2 of them. the one i bought in 2002 had a graphical problem where after 30 minutes of play the graphics would be so messed up you couldnt tell whats going on in the game. and my dreamcast from 1999 runs perfect.

Posted by Bookshelf - Friday, June 29, 2007 9:34 AM
sony got smart and stopped putting vents on the bottom because alot of people place them on carpet, notice there are no vents on the bottom of the ps2 or ps3. thus = no overheat problems.

there are still vents on the bottom of the 360... when placed on carpet they are blocked. and there are no vents in the front of the system,.. shall i go on?

Posted by Play_With_Fate - Friday, June 29, 2007 9:34 AM
DamnAge, I have a nintendo 64 since 1998 that still works, and a ps1 from 1998 that still works...

Posted by deleted_B4573408-F11B-4B27-A64D-7AAE35DDB8CB - Friday, June 29, 2007 9:40 AM
I notice some replies but I'm going address the village idiot here...

elpunko001 said:

"hey damnage...just cuz you cant maantain a system dosent mean every1 else cant..retard "

Hey you dumbshit! If I friggin have a N64 and my dreamcast running great, doesn't that clue you that I do take care of my consoles?

Posted by PaNfOoT - Friday, June 29, 2007 9:40 AM
Actually Damnage Sony systems are generally good, I still have a PS2 that still works fine and it has been through hell. Now the controllers, they lasted like 2 weeks.

Posted by elpunk001 - Friday, June 29, 2007 9:43 AM
i have a 64 i havent used in ages... in my garage actually and i can play games on it.. cuz 64 dont really mess up and ive had my 64 since 97..and i really dont matain it

Posted by oscar1 - Friday, June 29, 2007 9:45 AM
THE 360 IS SHE*T
360 funboys are desperate SHE*t
30 % OF ALL FU*C*KING 360s ARE MEAN TO DIE

THAT IS FREAKIG SAD

Posted by Bookshelf - Friday, June 29, 2007 9:47 AM
the ps2 has sold over 120 million

Sony holds the record for most consoles sold.

the previous record was also held by Sony, the ps1 which was over 102 million consoles sold.

how seeing that the ps3 is a very high tech machine, i believe it will be around longer than the ps2 is right now. and the longer a console is around the more are sold. ps3 has the potential to sell more than the ps2 since its tech wont be obsolete for a very long time.

Posted by deleted_B169F663-CA8C-438A-B301-63BE5F5D5699 - Friday, June 29, 2007 9:47 AM
3% my A$$HO!E!!!! my NES is over 20 years old, and it STILL WORKS. so does my ps2. now, I've only had a problem with 2 systems in my life, my xbox, and my xbox360. I'm still fighting them with the 360, cuz i'm not paying $150 to fix a systems i didn't EFFing break!!!

Posted by elpunk001 - Friday, June 29, 2007 9:48 AM
its 3 % oscar1 3% but its still bad

Posted by Bookshelf - Friday, June 29, 2007 9:49 AM
am i wrong? am i wrong?!

Posted by Bookshelf - Friday, June 29, 2007 9:53 AM
yay!! i just got a letter in the mail from the Playstation Underground

Posted by Chadwick - Friday, June 29, 2007 9:56 AM
did damnage just call someone else an idiot??

am I the only one who sees a problem with that???

Oh and notice how quickly the M*soft fanboys hide when something negative is rep